Customer Information & Terms

Bookings, Rates & Payment

  • All of our highly premium services start from just £20.00 per hour, depending on the package required. Simply contact us to discuss your needs and budget, and we'll do our best to provide an appropriate option.

  • Times are flexible, and decided on an individual basis.

  • Bookings and enquiries can be made by completing the contact form, sending an email to [email protected], or by call or text to 07821 475911

  • Services are invoiced on an individually agreed basis.

Definition Of Services

Our services are designed to provide domestic support. We are not full care providers, therefore we are limited to the tasks that fall within the remit of a home help. Put simply, in our case, these tasks are; light support and encouragement, cleaning, preparing meals, laundry, ironing, organising and sorting, companionship; and activities such as crafting, flower arranging, baking or model building.

Cancellations

  • We appreciate as much notice of cancellations as is possible. We understand that holidays and appointments crop up, however, should a regular slot repeatedly be cancelled, we would be unable to guarantee that slot going forward.

  • For bookings cancelled within 24 hours, a 50% cancellation charge will be applied, although this is at the discretion of the business principal.

Equipment & Materials

  • For completing household tasks we use your own cleaning supplies, laundry supplies, mop, bucket and vacuum cleaner. Please ensure that equipment, materials and products are fit for purpose.

  • We provide basic PPE to carry out our domestic tasks such as disposable gloves, masks and aprons.

Health & Safety

  • When in your home providing our services the space becomes our workplace, therefore please let us know if anything is likely to cause a workplace hazard. For example; planned works, loose fittings, loose plugs, faulty appliances etc.

  • We ask that you kindly refrain from smoking whilst we are in attendance.

  • Please promptly inform us of any potentially dangerous illnesses or infectious diseases so that we can make informed choices and decisions as to whether it is safe for us to attend.

Complaints

  • In the highly unlikely event that you are in any way unhappy with our services, please address your concerns in writing, for the attention of Mrs T West to [email protected] and we will aim to reach a mutually satisfactory resolution within 7 working days.

Credentials (Our Owner/Manager)

  • Enhanced Disclosure and Barring Certificate

  • Safeguarding Vulnerable Adults Certificate (renewed biannually)

  • Food Hygiene Certificate

  • Level 2 Dementia Awareness

  • Level 2 Nutrition

  • Level 2 Counselling

Support staff are trained to our own comprehensive in-house training model, undertaking ad-hoc training opportunities to enhance skills where available.

Our services are covered by comprehensive public liability insurance.